Job Description
Please note, our location is not situated near public transit, applicants must have their own vehicle.
Welcome to Crown Paper Group, where every sheet of paper and every box we create is proof of our commitment to quality, sustainability, and innovation. At the core of our business is the belief that we’re not just manufacturing products; we’re crafting solutions that make a difference in everyday lives.
As a member of our family, you’ll collaborate with skilled professionals driven by a shared purpose to lead in the paper and packaging industry. Crown Paper Group is a place where your work is valued, your growth is supported, and your contributions shape a more sustainable future. Our culture thrives on the dedication and innovation of our people and our products.
If you’re ready to embark on a meaningful journey with a company at the forefront of paper and packaging solutions, Crown Paper Group is your destination. Start your journey with us and be part of a team that excels in creating top-quality paper and packaging solutions.
We currently have an opening for a permanent, full-time Customer Service Representative to join our Customer Service team, based out of our location in Richmond, BC. This role reports directly to the Services Manager.
Job responsibilities for this position:
- Manage a high volume of accounts, while upholding an exceptional level of customer service.
- Establishes customer relationships and follows up with customers, as needed.
- Liaises with the Sales Team, Scheduling, Operations and the Warehouse to ensure optimal delivery of orders.
- Responds to customer requests, special instructions and inquiries in a timely and efficient manner.
- Processes sales
- Manages administrative duties such as: filing, data-entry, reporting, problem solving, prioritizing, and multi-tasking.
- Reviews inventory movement, ensuring FIFO is utilized and managed through adjustments and reconciliations.
- Other duties as assigned.
Qualifications and requirements for this position:
- +2 years of customer service experience.
- +1-year experience in an office setting for a manufacturing company.
- Proficient when using Excel, Word and Outlook.
- Excellent verbal communication and interpersonal skills.
- Superior problem-solving skills.
- Detail oriented and has the ability to multi-task.
- Able to work in a group as well as individually.
- Strong work ethic is dependable and reliable.
Benefits:
- A comprehensive health care plan including drug cards, vision care, life insurance and dental plan.
- Employee Assistance coverage with full services, including dietary and nutritional services, retirement planning, and support services.
- Group Retirement Savings Plan.
This position offers a competitive salary and an excellent benefits package. We are an equal opportunity employer, and as such, will review all qualified applicants for this posted position. If you feel you would be a good fit for this role, please apply through https://crownpackaging.com/jobs-and-careers/ and place Customer Service Representative in the subject line.
We thank all applicants for their interest, however, only those selected for interviews will be contacted.